GENERAL TERMS AND CONDITIONS
For the sake of good order, we take the liberty of informing you about our terms and conditions so that any misunderstandings do not arise in the first place.
We are very pleased that you have chosen the Hotel Ristorante Stazione for your stay in Ticino and would like to welcome you today. For the sake of good order, we would like to inform you below about our terms and conditions so that any misunderstandings do not arise in the first place (subject to general changes):
ROOM RESERVATION AND ARRIVAL/DEPARTURE
The reservation of a room, a residence or a holiday home usually becomes binding on both sides with the return of your confirmation. The Hotel Ristorante Stazione and you have thereby entered into a contract which is based on the Swiss Code of Obligations Art. 1 ff. This also applies to verbal reservations and reservations by e-mail. The room is – as a rule – ready for you from 14:00 on your arrival day. On your day of departure we ask you to vacate the room by 11:00 am.
When booking by phone or internet, we reserve the right to collect your credit card information (credit card number, expiration date and security number on the back of the credit card) to guarantee the booking.
For bookings over a longer period of time, we reserve the right to request a deposit of 50% of the package price.
CANCELLATION OF ROOM RESERVATION OR “NO SHOW
Cancellations are treated in accordance with Art. 160 of the Swiss Code of Obligations. Swiss law applies exclusively. The place of jurisdiction is the district court of Locarno Campagna.
Cancellation up to 14 days before arrival: free of charge for you
Cancellation from 13 to 7 days before arrival: 50% of the package price, but max. for five nights.
Cancellation from 6 to 0 days before arrival: 100% of the package price for the whole stay.
This rule only applies if we are unable to sublet the room. This regulation also applies in case of late arrival or early departure!
CANCELLATION OF BANQUETS AND EVENTS
Cancellations are treated in accordance with Art. 160 of the Swiss Code of Obligations. Swiss law applies exclusively. The place of jurisdiction is the District Court of Locarno. The following provisions apply to banquets, meals and other occasions:
Cancellation up to 10 days before the event: free of charge for you
Cancellation 10 to 3 days before the event: 50% of the menu price (excluding drinks) of the number of persons booked.
Cancellation from 2 to 0 days before the event: 100% of the menu price (excluding drinks) of the booked number of persons.
Binding number of persons: The binding number of persons for an event must be announced at least 48 hours before the event.
We strongly recommend that you take out private cancellation insurance (e.g. ETI cover letter from TCS Switzerland). As a rule, all insurance companies or credit card companies offer the option of travel cancellation insurance.
We accept the following credit cards: VISA Card/Eurocard/Mastercard/American Express.
You can also pay with cash, EC-direkt, EC-maestro or Postcard.
EURO/SWISS FRANC EXCHANGE RATE
The exchange rate between Swiss francs and EURO depends on the daily exchange rate. The Euro prices quoted in the price lists and package weeks are indicative prices only and are not binding.
Children stay overnight in their parents’ room at special rates. As these prices may vary, please check with the reception for the exact conditions. As soon as you book your own room for your children, any child discounts will no longer apply.
The Hotel Ristorante Stazione is a non-smoking hotel. This means that smoking is only allowed outdoors.
FOR DOG OWNERS
The Hotel Ristorante Stazione is a dog-friendly hotel and you are welcome to take your four-legged, house-trained friend with you (free of charge). We would like to draw your attention to the fact that you are fully responsible and liable for any damage caused by your dog. Furthermore, we reserve the right to charge you for additional cleaning costs which exceed the normal amount.
Free outdoor parking is available for our hotel and restaurant guests. The car park is unguarded.